Contact Us
Effective: October 6, 2026 · Last updated: October 6, 2026
Direct contact
Email: info@afaq.vip
Support, refunds, download problems, questions before you buy — everything goes here, and a real person reads it.
Support hours
Monday–Friday, 9:00 AM – 5:00 PM EST. Messages sent outside these hours are answered the next business day.
Send us a message
Prefer a form? This goes to the same inbox:
Our response promise
We reply within 2 business days — usually faster. Refund requests are processed within 2 business days of your email (see Refund Policy).
Refund requests
Email from the address you ordered with and mention it’s a refund request — that’s all we need. No forms, no interrogation.
What we don’t have (yet)
No phone support and no physical mailing address — we’re a small digital-products business, and email lets us give every message real attention instead of rushing calls. If that ever changes, it’ll be listed here.